At Pink Wall Designs, we specialize in creating memorable moments, and hospitality design that leaves guests with a lasting impression. However, to be a stand-out short-term rental host, you have to go above and beyond the design, offering guests excellent customer service, and a smooth, relaxing stay.
Here are 10 quick reminders for short-term rental and boutique hotel hosts that will help you stand apart from your competition!
1. Welcome Guides:
Provide a detailed welcome guide with house rules, local attractions, and emergency contact information.
2. Regular Code Changes:
Ensure guest security by changing code locks after each stay. This can easily be overlooked, which is why it’s important to set up systems before you go live with your property!
3. Thorough Cleaning:
When your guests arrive, there should be absolutely no trace of the previous guests! Make sure to sweep the home for left-behind items, and clean thoroughly, paying special attention to high-touch areas like doorknobs and remotes.
4. Restocking Supplies:
Keep an inventory of supplies and restock items like toiletries, coffee, and cleaning products as needed.
5. Seasonal Updates:
Consider refreshing your property’s decor or amenities seasonally to keep it appealing and up-to-date.
Read: Our Style Canada Blog, Autumn Inspiration: Transform Your Space With Pink Wall Designs’ Expert Advice, for more on seasonal updates!
Note: Though you may want to update some decor, we understand that at the end of the day, this is a business and we’re working with reasonable budgets that don’t always allow for this. You don’t need to re-do any design, but we do recommend staying in touch with what your guests are looking for during the different seasons, and adapting to this.
6. Maintenance Checks:
Regularly inspect the property for maintenance issues to prevent minor problems from becoming major headaches.
7. Quick Response Time:
Be prompt in responding to guest inquiries and issues to maintain high satisfaction and positive reviews.
8. Guest Feedback:
Collect and act on guest feedback to continuously improve the guest experience.
9. Check-In/Out Flexibility:
Offer flexible check-in and check-out times whenever possible to accommodate guests’ travel plans.
10. Local Partnerships:
Partner with local businesses to offer guests exclusive deals and experiences, enhancing their stay and supporting the community.
For Example: The Rosé House, a Pink Wall Designs Project, earned exclusive guest experiences and collaborations with the Andrew Peller Group (Canada’s largest publicly traded wine company).
Summary:
Though there are many things that go into hosting a short-term rental or boutique hotel, and this list just scratches the surface, these 10 tips will bring you closer to success. These things can help Airbnb hosts create an exceptional experience for their guests, ensuring both the setup process and daily operations run smoothly and efficiently.
Looking For More?
The Pink Wall Designs Team is here to help! Book a complimentary consultation with us today to discuss your short-term rental, and join The Pink Wall Designs Academy for more tips like this, delivered straight to your inbox! Plus, when you join you'll get a free list of our must-have vacation rental essentials from Amazon!